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Uganda Revenue Authority and Oracle SuperCluster: Achieves 99. …


















Among its objectives, URA was established to improve the standard
of tax administration and correct the weaknesses that characterized the older
tax administration. One of th
e major drivers for deploying Oracle solutions was
to reduce the frequent downtime previously experienced due to poor database
performance and to rectify a reduction in peak-time response.

URA worked with Oracle and its implementation and logistical partner Technology
Associates to deploy a robust, scalable, high-availability database solution that
includes software and hardware engineered together, as it felt that having a
single vendor for both hardware and software would be advantageous. To that
end, URA deployed Oracle
, Oracle
Solaris 11
, and Oracle Database.
The authority’s new system is a pivotal resource for the calculation of
international trade taxes. It is also used to manage compliance for the
Ministry of Finance, as well as collecting transactional, financial, and tax
data for the country’s citizens.

Today, Uganda Revenue Authority ensures 99.9% service uptime for
its government ministries and citizens, and is now able to resolve database
issues before they have any impact on the organization. Outages have been
entirely eliminated, service performance has improved dramatically, and system
responsiveness during peak usage is no longer a cause for concern. The system
has supported a national rollout and the implementation of the agency’s Single
Customs Territory, taking on more data to process without impacting


“Implementing Oracle SuperCluster as part of your IT
infrastructure removes significant implementation risk and ensures that your
organization benefits from a truly engaged vendor committed to delivering
powerful, integrated hardware and software that you can trust now and in the
future. Oracle Database runs best on Oracle hardware, and our services run best
on Oracle.” – Kizza James, Assistant Commissioner, IT, Uganda Revenue

iQor: Oracle SuperCluster Improves Performance for Critical Applications While Lowering IT …




















iQor: Oracle SuperCluster Improves Performance for Critical Applications While Lowering IT Managed-Services Costs

is a global provider of business-process outsourcing and
product-support services. They required a platform to improve
performance, support scalability, and provide a disaster recovery
environment for mission-critical support. They chose Oracle
SuperCluster, optimized the production, business intelligence
reporting, and reduced operating cost. iQor
realized a 30% improvement in performance for critical applications
while lowering IT managed services costs by 20%.

Oracle, we can run all application tiers on one set of hardware. We
can also run related applications on the same hardware by taking
advantage of the Infiniband connection and excellent hardware
performance. It’s a one-stop shop for running our database-and
application-optimized environments, and for general-purpose nodes,”
said Erik Carlson, vice president, IT, iQor.

reliability and scalability to the next level.

Oracle SuperCluster combines highly available and scalable
technologies, such as Oracle Real Application Clusters (Oracle RAC),
Oracle Database 12c and 11g, and Oracle Solaris Cluster software. Its
architecture enables a high degree of isolation between concurrently
deployed applications, which may have varied security, reliability,
and performance requirements.

optimized the production, business intelligence reporting, and
disaster recovery environments for our mission-critical systems on
Oracle SuperCluster, improving performance, scalability, and up time,
while managing to reduce operating cost.” “In addition, by
working with Oracle Advanced Customer Support and its Oracle Advanced
Monitoring and Resolution service, we have one vendor as the point of
contact, access to experts across our IT environment, and detailed
documentation for downtime and rollback plans. We are pleased to work
with an organization that can scale and grow with us.” – Erik
Carlson, Vice President, IT, iQor

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